We are confident that most problems can be resolved easily and quickly, preferably at the time they arise and with the person concerned.
If your problem can not be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks, as this will enable us to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint:
- 1/ Within twelve months of the incident that caused the problem.
- 2/ Within 12 months of discovering that you have a problem.
Complaints should be addressed to the patient services manager. Alternatively, you may ask for an appointment with the patient services manager in order to discuss your concerns.
He/she will the explain the practice complaints procedure to you and will make sure that your concerns are dealt with promptly.
It will be a great help if you are as specific as possible about your complaint.